Privacy Policy

Last updated: July 13, 2026

This policy explains what personal data we collect, why we collect it, how long we keep it, and who we share it with. See also our Terms of Service.

1. Introduction

This Privacy Policy explains how Bull Gaming N.V. ("LunarBet", "we", "us") collects, uses, stores, and shares personal data when you visit or use the Platform. It applies alongside our Terms of Service.

By using LunarBet you acknowledge this Privacy Policy. If you have questions about how your data is handled, contact us using the details in Section 11.

2. Information We Collect

We collect the following categories of information:

  • Account data: email address, username, password (stored as a salted hash, never in plain text), and date of birth used to confirm you meet the age requirement.
  • Profile data you choose to provide: first name, last name, phone number, gender, country, and city.
  • Identity verification (KYC) data: government-issued ID documents, proof of address, and related information submitted during verification.
  • Financial and transaction data: deposit and withdrawal addresses, on-chain transaction identifiers, amounts, timestamps, and wagering activity needed to operate your balance and enforce bonus and withdrawal policies.
  • Technical data: IP address, device and browser type, session and login timestamps, and security events (such as failed login attempts) used to protect your account.
  • Support data: messages, attachments, and other information you provide when contacting support.

3. How We Use Your Information

We use personal data to:

  • Create and administer your account, process deposits and withdrawals, and maintain your balance.
  • Verify your identity and age, and meet our KYC/AML and other regulatory obligations.
  • Detect, prevent, and investigate fraud, money laundering, bonus abuse, and other prohibited activity.
  • Provide customer support and respond to your requests.
  • Comply with legal obligations, respond to lawful requests from regulators or authorities, and enforce our Terms.
  • Improve the Platform's reliability, security, and user experience.

4. Cookies and Tracking Technologies

We use strictly necessary cookies (such as your session cookie) to keep you signed in and to protect your account; the Platform cannot function without these. We may also use functional cookies to remember preferences such as theme and sidebar state, stored locally in your browser.

We do not currently use third-party advertising trackers. If that changes, this section will be updated and, where required by law, we will ask for your consent before non-essential cookies are set.

5. Data Retention

We retain account, transaction, and KYC/AML records for as long as your account is active and for the period required afterward by applicable gambling, anti-money-laundering, and tax record-keeping laws, which is typically several years after account closure.

Support tickets and technical logs are retained for a shorter period, only as long as needed for the purpose they were collected for, unless a longer period is required for a legal or security investigation.

6. Third-Party Sharing and Service Providers

We share personal data only where necessary, with:

  • Identity verification and KYC/AML providers, to confirm your identity and screen for sanctions or watch-list matches.
  • Payment and blockchain infrastructure providers, to process deposits and withdrawals.
  • Game providers and content aggregators, limited to the data needed to run a game session (such as a session identifier and session currency balance).
  • Regulators, licensing authorities, law enforcement, or courts, where required by law or a valid legal request.
  • Professional advisors (legal, audit, compliance) under confidentiality obligations.

We do not sell personal data to third parties.

7. Your Rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal data, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. Some of these rights are limited where retention is required by gambling or AML law.

To exercise a right, contact us using the details in Section 11. We will respond within the timeframe required by applicable law and may need to verify your identity before acting on a request.

8. Data Security

We apply technical and organizational safeguards to protect personal data, including password hashing, encryption of sensitive secrets at rest, access controls, and monitoring for suspicious account activity. No system is perfectly secure, and we encourage you to use a strong, unique password and enable two-factor authentication.

9. International Transfers

Your data may be processed in countries other than your own, including where our service providers operate. Where required, we use appropriate safeguards (such as contractual data protection clauses) to protect data transferred internationally.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be highlighted on this page with an updated "Last updated" date.

11. Contact Us

For privacy questions or to exercise a data protection right, contact privacy@lunarbet.io or reach out via the Support page.